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I don't have Internet service what do I do?

  • 1 March 2019
  • 3 replies
  • 72 views

Userlevel 1
This evening we lost Internet connection. I tried turning Off and On the modem but to no avail. What seems to be the problem and what should I do to get back the Internet working.
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Best answer by BaconBits 1 March 2019, 12:32

@Visitor I have used this link test your Internet and check my service on MyMelita account to see what specific issues I am experiencing and if there's an outage in my area. It will also give you solutions and troubleshooting to follow.
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3 replies

I suggest that you log in to your MyMelita account and there you can check if there is an outage in your area.
Userlevel 1
@Visitor I have used this link test your Internet and check my service on MyMelita account to see what specific issues I am experiencing and if there's an outage in my area. It will also give you solutions and troubleshooting to follow.
Userlevel 2
I made sure that all the cables are properly plugged into the modem, then wait for at least a few seconds before I turn the modem back on. I use mymelita app to troubleshoot.

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