Can't receive or make calls and no internet

  • 26 February 2019
  • 3 replies
  • 89 views

I cannot receive or make calls, and no internet.

3 replies

Userlevel 1
Do you have enough credit? I had that same problem. I fixed it by going into settings, then mobile data and set up the APN. What I have entered into mine was web.melita and then everything worked on my mobile. Give it a try it should work 😊
Userlevel 1
What error messages are you getting? Does this happen to all numbers or certain numbers only? Dos this happen if you use another device? Try to turn off your device and remove the SIM and put it back in. Sometimes it helps.
In my case, I tried to insert my sim card to another device and check if it's connected to the right service provider. You can also check on this link on how to set up the APN into your device http://help.melita.com/setting-up-your-internet-on-your-melita-mobile/. 🙂

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